Knock Mock – Cancellation and Refund Policy
Effective Date: 01-06-2025
Last Updated: 01-06-2025
At Knock Mock, we value your trust and strive to provide a smooth experience with our mock test services. This Cancellation and Refund Policy explains the conditions under which cancellations and refunds may be processed. By purchasing or subscribing to our services, you agree to the following policy:
1. Cancellation Policy
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User-Initiated Cancellations:
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Cancellations are allowed within 24 hours of purchase, provided that the test content or digital resources have not been accessed.
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If you have already accessed or started using the purchased content, cancellation will not be permitted.
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Subscription Cancellations:
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Subscriptions may be cancelled anytime through your account settings or by contacting our support team.
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To avoid being charged for the next billing cycle, cancellation must be made at least 24 hours before the renewal date.
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Once cancelled, you will retain access to paid content until the end of the current billing period.
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2. Refund Policy
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Eligibility for Refunds:
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Refunds are applicable only if cancellation is requested within 24 hours of purchase and the digital content has not been accessed.
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Once access to mock tests or other digital content is granted, no refund will be processed.
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Non-Refundable Items:
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Free trials, promotional offers, or discounted plans are non-refundable.
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One-time purchases of test papers or digital content are final and non-refundable once accessed.
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Processing of Refunds:
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Approved refunds will be initiated within 14 business days of confirmation.
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Refunds will be credited to the original payment method used at the time of purchase.
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Knock Mock is not responsible for delays caused by banks, payment gateways, or third-party platforms (e.g., Razorpay, Google, Apple).
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3. How to Request a Cancellation or Refund
To request cancellation or refund, please contact our support team with the following details:
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Full Name
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Registered Email Address
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Order/Transaction ID
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Reason for Cancellation/Refund Request
📧 Email: support@knockmock.com
📞 Phone: 7737595951
4. Exceptions
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If you face technical issues preventing access to purchased content, please report it within 48 hours of purchase. Our team will investigate and either resolve the issue or provide a suitable resolution, which may include refund or account credit (at our discretion).
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Refunds will not be provided due to change of mind, lack of exam preparation, or failure to achieve desired exam results.
5. Policy Updates
Knock Mock reserves the right to update this Cancellation and Refund Policy at any time. Updates will be posted on this page with a revised effective date.