Knock Mock – Service Delivery Policy
Effective Date: 01-06-2025
Last Updated: 01-06-2025
At Knock Mock, we do not deliver any physical goods. All our offerings are digital services (mock tests, study resources, and subscription plans) that can be accessed online through our website and mobile application.
1. Service Access
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Upon successful purchase or subscription, access to the selected plan and mock tests will be activated immediately on your registered account.
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You can log in using your registered email/phone and password to start using the service.
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In case of free trials, access will be granted instantly after registration.
2. Delivery Timeline
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Digital Access: Instantly available once the payment is confirmed.
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In rare cases of payment delays (e.g., pending status from banks or third-party payment platforms), service access may take up to 24 hours.
3. No Physical Shipping
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Knock Mock provides only digital educational services.
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There is no shipping, courier, or physical delivery involved in any of our plans or purchases.
4. Issues with Service Access
If you do not receive access to your purchased plan within the expected timeline, please contact us with your payment details.
📧 Email: support@knockmock.com
📞 Phone: 7737595951
Our support team will verify the transaction and resolve the issue at the earliest.
5. Policy Updates
Knock Mock reserves the right to modify or update this Service Delivery Policy at any time. Updates will be posted on this page with the revised effective date.